Abstract
The emergency department of a hospital plays an extremely important role in the healthcare of patients. To maintain a high quality service, clinical professionals need information on how patient flow will evolve in the immediate future. With accurate emergency department forecasts it is possible to better manage available human resources by allocating clinical staff before peak periods, thus preventing service congestion, or releasing clinical staff at less busy times. This paper describes a solution developed for the presentation of hourly, four-hour, eight-hour and daily number of admissions to a hospital's emergency department. A 10-year history (2009-2018) of the number of emergency admissions in a Portuguese hospital was used. To create the models several methods were tested, including exponential smoothing, SARIMA, autoregressive and recurrent neural network, XGBoost and ensemble learning. The models that generated the most accurate hourly time predictions were the recurrent neural network with one-layer (sMAPE = 23.26%) and with three layers (sMAPE = 23.12%) and XGBoost (sMAPE = 23.70%). In terms of efficiency, the XGBoost method has by far outperformed all others. The success of the recurrent neuronal network and XGBoost machine learning methods applied to the prediction of the number of emergency department admissions has been demonstrated here, with an accuracy that surpasses the models found in the literature.

Abstract

Abstract
This review discusses the integration of intelligent technologies into customer interactions in organizations and highlights the benefits of using artificial intelligence systems based on a multimodal approach. Multimodal learning in marketing is explored, focusing on understanding trends and preferences by analyzing behavior patterns expressed in different modalities. The study suggests that research in multimodality is scarce but reveals that it is as a promising field for overcoming decision-making complexity and developing innovative marketing strategies. The article introduces a methodology for accurately representing multimodal elements and discusses the theoretical foundations and practical impact of multimodal learning. It also examines the use of embeddings, fusion techniques, and explores model performance evaluation. The review acknowledges the limitations of current multimodal approaches in marketing and encourages more guidelines for future research. Overall, this work emphasizes the importance of integrating intelligent technology in marketing to personalize customer experiences and improve decision-making processes.

Abstract
Football is one of the most popular sports in the world, so the perception of the game and the prediction of results is of general interest to fans, coaches, media and gamblers. Although predicting football results is a very complex task, the football betting business has grown over time. The unpredictability of football results and the growing betting business justify the development of prediction models to support gamblers. In this article, we develop machine learning methods that take multiple statistics of previous matches and attributes of players from both teams as inputs to predict the outcome of football matches. Several prediction models were tested, with the experimental results showing encouraging performance in terms of the profit margin of football bets. © 2022 Elsevier B.V.. All rights reserved.

Abstract
Imbalanced data are present in various business sectors and must be handled with the proper resampling methods and classification algorithms. To handle imbalanced data, there are numerous resampling and learning method combinations; nonetheless, their effective use necessitates specialised knowledge. In this paper, several approaches, ranging from more accessible to more advanced in the domain of data resampling techniques, will be considered to handle imbalanced data. The application developed delivers recommendations of the most suitable combinations of techniques for a specific dataset by extracting and comparing dataset meta-feature values recorded in a knowledge base. It facilitates effortless classification and automates part of the machine learning pipeline with comparable or better results than state-of-the-art solutions and with a much smaller execution time.

Abstract
Identifying stress in people is not a trivial or straightforward task, as several factors are involved in detecting the presence or absence of stress. The problem of detect stress has attracted much attention in the last decade and is mainly addressed with physiological signals and in a controlled ambience with specific tasks. However, the widespread use of video cameras permitted the creation of a new non-invasive data collection techniques. The goal of this work is to provide an alternative way to detect stress in the workplace without the need of specific laboratory conditions. For that, a stress detection model based on images analysed with deep learning neural networks was developed. The trained model achieved a F1 = 79.9% on a binary dataset, of stress/non-stress, with an imbalanced ratio of 0.49. This model can be used in a non-invasive application to detect stress and provide recommendations to the collaborators in the workplace in order to help them to control their stress condition. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.