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This research aims to highlight the major domains of and address the most prominent topics in the Total Quality Management (TQM) field in the service sector. Although there are numerous studies related to TQM, systematic quantitative reviews on TQM in services are scarce. The objective of this paper is to present a thorough analysis of the current mostly discussed issues related to the use of TQM in services by conducting a bibliometric analysis of the extant literature on TQM collected from Web of Science and Scopus databases. The findings indicate that TQM implementation is not a fading topic. The studies in the field of 'TQM use in services' are growing and becoming more intensive. TQM-related practices are gaining more attention while the TQM implementation framework is still under development. Healthcare is the most researched industry. Top management commitment/leadership is a critical construct and managers should be aware of the obstacle caused by lacking it. TQM professionals and managers in the service sector can benefit from this paper by having a sketch of the latest and most prominent academic findings and thus gaining insights on techniques that fit into TQM implementation. For academic professionals, several research avenues are pointed out.

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AbstractThis chapter aims to identify the supply chain (SC) issues that can be considered “horizontal”, as they are cross–sectorial and faced by most companies operating both in production and distribution sectors, and to propose a set of policy recommendations that can support public and private organisations to promote and foster innovation and competitiveness of future European SCs. The definition of the Key Horizontal Issues (KHI) is the basis for developing 12 policy recommendations regarding infrastructure requirements, technological and organisational improvements and regulatory developments needed to set the stage for the European SCs for the future. Specifically, the policy recommendations entail assuring appropriate standards and legislation for European SCs; educating and training professionals for the future SCs; drafting of international agreements aiming at future European SCs; supporting and fostering incentives and funding schemes; promoting reference bodies for European SCs; and establishing infrastructure for fostering of future European SCs.

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O presente artigo objetiva identificar estratégias metodológicas existentes no âmbito dos estudos métricos da informação que contribuem para o mapeamento de inovação. Em termos metodológicos, este estudo qualitativo de caráter exploratório e descritivo parte do levantamento da produção de conhecimento relacionada às tipologias dos estudos métricos na base de dados Web of Science, por meio da relação do termo inovação nas palavras-chave e keywords plus dos artigos. Os resultados destacam a aplicação da inovação nas metrias da informação no âmbito da altmetria, bibliometria, cientometria, patentometria e webometria.

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Video games provide a means to improve a human's cognitive skills. There are several genres of games that affect different cognitive subcategory. The purpose of this paper is to determine whether video games could really improve cognitive skills and decision-making; and which video games genre affect which cognitive skills. The authors assess previous experiments related to video games and cognitive skills. The paper reviewed 27 experimental and literature review studies. The results of the review proved that video games do improve cognitive skills and decision-making. Cognitive skills such as perception, attentional control, and decision-making improves when subjects were trained with video games. In relation to video games genre, Real-time strategy (RTS) players outperforms First-person shooter (FPS) players on cognitive flexibility while FPS players tend to have lower switching cost in work. People with profession such as nurses and doctors showed improved decision-making and risk assessment when trained with serious simulation games. High school and undergraduate students who played video games exhibit better result when given tasks related to cognitive abilities compared to students who do not played video games. We encourage further studies to conduct a much bigger experiment to correlate with our findings. (C) 2021 The Authors. Published by Elsevier B.V.