Abstract
Nowadays, Lean Manufacturing, Industry 4.0, and Sustainability are important concerns for the companies and in a general way for the society, principally, the influence of the two production philosophies, Lean Manufacturing and Industry 4.0, in the three main pillars of sustainability: economic, environmental, and social. According to the literature review done in this work, these relations are not well known and are dispersed by different sustainability's criteria. To address this gap, this research proposes a structural equation model, with six hypotheses, to quantitatively measure the effects of Lean Manufacturing and Industry 4.0, in Sustainability. To statistically validate such hypotheses, we collected 252 valid questionnaires from industrial companies of Iberian Peninsula (Portugal and Spain). Results show that: (1) it is not conclusive that Lean Manufacturing is correlated with any of the sustainability pillars; and (2) Industry 4.0 shows a strong correlation with the three sustainability pillars. These results can contribute as an important decision support for the industrial companies and its stakeholders, even because not all the results are in line with other opinions and studies.

Abstract
Information and Communication Technologies (ICT) emerge as a strategic tool, indispensable for the survival of any organization. However, excessive use of ICT can lead to drawbacks such as equipment dependency, rapid obsolescence, and rising maintenance costs. Inefficient use of ICT can result in higher costs for organizations, which may cause them to lose important competitive advantages. In this context, outsourcing printing may be an alternative for institutions to reduce their costs and become more competitive. The aim of this paper is to evaluate scenarios about the financial viability of printing outsourcing in a Federal Higher Education Institution (Instituicoo Federal de Ensino Superior - IFES). To this end, an exploratory research was conducted, with a quantitative approach, using computational modeling, and using the System Dynamics methodology, with simulation and evaluation of three different scenarios: current scenario, likely scenario, unlikely scenario. The results obtained indicate that the unlikely scenario (100% of leased printers) resulted in lower printing costs over the period of the experiment, totaling R$ 637,828.00; the probable scenario (50% of leased printers) totaled R$ 1,000,480.00; while the current scenario (20% of leased printers) resulted in costs of R$ 1,603,060. With the simulations, it was found that printer leasing (outsourcing printing) is the best financial alternative for IFES, which served as a reference for the study, resulting in lower printing costs compared to printer acquisition. The use of systems modeling to evaluate scenarios has been used to support managers in the decision making involving ICT; however, there were no studies in the literature focused on the financial viability simulation of printer outsourcing. Thus, this work sought to bridge this gap by developing and validating a simulation model that can be applied in different scenarios and types of organizations, and work as a reference for future studies.

Abstract
Nowadays, companies are facing a constant need to develop and increase coordination between operational functions to respond rapidly and accurately to customer requests. Linked with this need, an increasing number of practitioners are resorting to an established and integrated business management methodology, the Sales and Operations Planning (S&OP). The concept of S&OP has gained increased recognition over the years by several authors and companies. This project describes the S&OP implementation in Sogrape Vinhos (wines) S.A., a Portuguese wine producer and distributer. The company was confronted with low accuracy in the establishing the forecast demand plans, especially on a long-term horizon. In order to increase the demand plans accuracy, the company started a S&OP implementation program. This paper describes the company's current planning process, explains the S&OP's implementation model presenting the selected parameters adequate to the company's context, and finally, evaluate the expected outcomes of this project. Preliminary results from the S&OP implementation project at Sogrape indicate significant savings at the operational level and greater effectiveness in developing the company's demand plans. (C) 2019 The Authors. Published by Elsevier Ltd.

Abstract
This research evaluates IRCA registered auditors' perspectives of the added value of ISO 9001:2015 to the organizations that adopt it and are certified accordingly, bringing P a more independent perspective than previous studies based on quality managers or consultants' views. Supported by a worldwide survey among IRCA registered auditors and the adoption of a Covariance based- Structural Equation Modelling (CB-SEM) approach the results point out that the auditors' judgment regarding the ISO 9001:2015 value is influenced by their perceptions (regarding the document) and experience (auditing). The research results highlight the importance of selecting auditors with the appropriate ISO 9001:2015 knowledge and experience to assess ISO 9001:2015 Quality Management Systems (QMSs) within the certification process, therefore, contributing to the business and processes performance improvement and sustainable outcomes.

Abstract
Value analysis methodology uses a structured and methodical job plan contemplating several steps to ensure success in its application. This paper intends to perspective the potential of value analysis application, namely in the furniture industry. To draw conclusions of this potential a case study was developed at an IKEA factory in Portugal. To characterize the customer needs in a clear language and to quantify the value of a product (a bookcase) produced in this factory, a value analysis study was developed. Functional analysis is the most known and distinctive phase of value analysis and is, nowadays, an autonomous tool. With this functional analysis, the authors intend to describe the functions that the product performs, to provide a better knowledge of the product, to evaluate the degree of satisfaction of the product through its functional performance and to facilitate the search for alternative solutions. The results obtained allowed us to reach some important conclusions about the application of value analysis in this type of industry and can be an initial step I to promote the use of this tool in this kind of industry.

Abstract
Education is the most successful strategy for a country's growth and development. It is widely agreed that it is the most effective means that society possesses for dealing with the challenges of the future. Nevertheless, higher education has been confronted and needs, therefore, to redefine its historic role as the center of universal knowledge and understanding. This chapter analyzes the importance of internationalization on higher education institutions and enable us to better understand how they are changing as a consequence of the globalization process. Using the University of Aveiro as a case study, we will be studying what internationalization is in a higher education context and which rationales, approaches, and activities are associated with the internationalization process. Furthermore, the appropriateness of theories of internationalization specifically developed for business contexts will be portrayed at the end of the chapter.