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Purpose The paper aims to explore the relationship between gamification and design thinking approach to innovation in the context of the early stage of innovation process (ESoIP). Design thinking is conceptually appropriate to support innovative, complex and uncertain business environments. Still, its practices have demonstrated some difficulties in managing the ESoIP, such as lack of structure and clarity around goals. This paper argues that gamification can enhance and complement design thinking in the management of firms' ESoIP. Design/methodology/approach Given the need to achieve a deeper understanding of the linkages between gamification and design thinking, the paper follows an exploratory theory building approach for this complex reality of innovation. The case study research method was conducted in three firms (Trivalor, Novartis and Microsoft) that applied a gamification approach to the ESoIP. Findings The results demonstrate that gamification has the power to enhance and complement design thinking practices by getting tasks more organized and improving coordination and employees' engagement in the innovation process. Practical implications The paper provides critical managerial contributions on how firms can use gamification to improve design thinking approaches to ESoIP. Its consequences are also crucial to innovation, R&D, and product/service development managers interested in using gamification to support the ideation and concept development of new solutions complementing traditional design thinking approaches. Originality/value Merging the gamification and design thinking approaches is novel, particularly on firms' ESoIP. The paper provides a comprehensive discussion of design thinking shortcomings and the role that gamification can play in overcoming them.

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Enterprises are facing new challenges. The Information and Communications Technologies (ICT) and Systems that supported their operations are also changing. Enterprises are also becoming more socially responsible. The mobility topic is an actual and unavoidable theme regarding social responsibility, which needs to be developed in a three-bottom line approach throughout social, environmental and economic' dimensions - in order to achieve a sustainable mobility. Necessarily, enterprises need to quickly adapt to the growing and rapid changes in the socio-economic and technological environment, thus embracing Enterprise Information Systems (EIS) - essential components of any enterprise system. Allied to a sustainability interoperability and with the Next Generation EIS (NGEIS) guidance, the future sustainable enterprise mobility can be defined. Other critical topic that Enterprises need to properly address and ensure is the data from their stakeholders to support the definition of strategic decision making and achieve rapid and efficient solutions fully aligned with the market context and their clients' expectation. It is also recognized the importance of the continuous technological evolvement, nevertheless these new technological solutions require private and confidential information of their users. Consequently, enterprises must be concerned with the implementation of adequate technological security mechanisms, that can ensure enterprise data and users' data protection. It is analysed/discussed how its EIS innovative features, together with other systems, could contribute to promote sustainable mobility in enterprises ecosystem and it is also enlightened a Portuguese company case. © 2020 IEEE.

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The planning and design of sustainable and smart cities—cities of the future—should properly address the challenges that arise by the every day growth of the urban population. Mobility is an important issue considering social inclusion and the sustainable development of such cities. Thus, future mobility will have an increased importance when having to plan and design the cities of tomorrow. A key component of any future mobility and its metabolism is what is known as Mobility as a Service (MaaS), representing emerging opportunities from any type or mode of transportation in future cities. Through an empirical and explorative research methodology, this chapter presents the main issues and characteristics that any future MaaS should consider. Concluding, some features and trends are presented that should be considered in the development of future MaaS systems, allowing a more convenient provision of sustainable, versatile and attractive mobility services. © 2020, Springer Nature Switzerland AG.