Abstract
There is a growing interest in integrating public transportation with the smartphone and mobile ticketing provides just that. To do so, different technologies can be used, such as Near Field Communication, Quick Response Codes and Bluetooth Low Energy. This paper explores the possibility of implementing a mobile ticketing solution, with focus on the ticket validation process, using these technologies. They are analyzed and compared at different levels and two possible approaches proposed. Both solutions are presented in terms of infrastructure and maintenance cost, as well as passenger interaction and benefit. The feasibility and performance of the technologies is analyzed and presented in the context of the proposed approaches. As a result, a mobile ticketing solution can be implemented using different technologies, and their choice depends on factors such as the available funds, the intended interaction level, performance and the size of the target audience. © 2015 IEEE.

Abstract
In this paper, we present the results from an experiment designed to compare two selection gestures (hand grab and screen tap) for the Leap Motion controller in 2D pointing tasks. We used the ISO 9241-9 multi-directional tapping test for comparing the devices, and we analyze the results using standard throughput and error rate measures as well as additional accuracy measures. We also present the results from the ISO 9241-9 assessment of comfort questionnaire. To complement this analysis, the computer mouse was also evaluated in order to serve as a comparison. Results indicate that the hand grab gesture performs better than the screen tap. Copyright © IARIA, 2015.

Abstract
Purpose - The purpose of this paper is to craft a future research agenda to advance smart service research and practice. Smart services are delivered to or via intelligent objects that feature awareness and connectivity. For service researchers and managers, one of the most fascinating aspects of smart service provision is that the connected object is able to sense its own condition and its surroundings and thus allows for real-time data collection, continuous communication and interactive feedback. Design/methodology/approach - This article is based on discussions in the workshop on "Fresh perspectives on technology in service" at the International Network of Service Researchers on September 26, 2014 at CTF, Karlstad, Sweden. The paper summarizes the discussion on smart services, adds an extensive literature review, provides examples from business practice and develops a structured approach to new research avenues. Findings - We propose that smart services vary on their individual level of autonomous decision-making, visibility and embeddedness in objects and customer lives. Based on a discussion of these characteristics, we identify research avenues regarding the perception and nature of smart services, the adoption of smart services, the innovation through smart services as well as regarding the development of new business models. Originality/value - Smart services is a new emerging topic in service marketing research, their implications on organizations, customers and the service landscape have not been fully explored. We provide a fresh perspective on service research by characterizing relevant aspects of smart service that will stimulate fruitful future research and advance the understanding and practice of smart services.

Abstract
The context in which service is delivered and experienced has, in many respects, fundamentally changed. For instance, advances in technology, especially information technology, are leading to a proliferation of revolutionary services and changing how customers serve themselves before, during, and after purchase. To understand this changing landscape, the authors engaged in an international and interdisciplinary research effort to identify research priorities that have the potential to advance the service field and benefit customers, organizations, and society. The priority-setting process was informed by roundtable discussions with researchers affiliated with service research centers and networks located around the world and resulted in the following 12 service research priorities: stimulating service innovation, facilitating servitization, service infusion, and solutions, understanding organization and employee issues relevant to successful service, developing service networks and systems, leveraging service design, using big data to advance service, understanding value creation, enhancing the service experience, improving well-being through transformative service, measuring and optimizing service performance and impact, understanding service in a global context, and leveraging technology to advance service. For each priority, the authors identified important specific service topics and related research questions. Then, through an online survey, service researchers assessed the subtopics' perceived importance and the service field's extant knowledge about them. Although all the priorities and related topics were deemed important, the results show that topics related to transformative service and measuring and optimizing service performance are particularly important for advancing the service field along with big data, which had the largest gap between importance and current knowledge of the field. The authors present key challenges that should be addressed to move the field forward and conclude with a discussion of the need for additional interdisciplinary research.

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