Abstract
The concept of Temporary User-Centred Networks (TUNs) for transport systems is introduced. Affinity in these networks is defined as the time-specific degree of equivalence between travel patterns of users in the system. TUNs reveal latent social structures typically invisible to their users, enabling circumstantial collaboration opportunities amongst them. To make TUNs explicit we quantify affinity as a combination of two measures: journey similarity and journey substitutability. In the urban public transport domain, TUNs enable the diffusion of knowledge across the system in real-time. This can assist passengers adjusting travel decisions to their preferences and objectives according to service status. An enriched Automated Fare Collection (AFC) system dataset is used to demonstrate the market potential of TUNs in the urban public transport domain.

Abstract
The alignment of the information technology implementation with the ever-changing business strategies in an enterprise drives modernization of the legacy system. However, the existing modernization contexts have not adequately addressed the focus of customer experience and service-orientation within the SaaS system development. This paper investigates the modernization process of legacy system into SaaS system using services concept through multidisciplinary approach. Several best practices are discussed to propose the Service-Oriented Modernization Framework (SOMF) which involves the maturity model for evolution roadmap identification, the service-oriented SaaS reference architecture, and the User-Centered Service-Oriented Software Reengineering (UCSOSR) methodology. An industrial case study is demonstrated by applying the framework to develop the public transport document generator as a service. The modernization process described in the framework provides a comprehensive and systematic guideline in developing a scalable system. In conclusion, this research, by integrating service analysis and design with SOA towards the SaaS modernization, enables the creation of an agile business model to achieve competitive advantages.

Abstract
This study analyses how drivers of PSS enable supplier companies to adoption integrated solutions in B2B relationships. Two case studies were performed in two large supplier companies that operate in different segments, which represents a significant Brazilian market share. The findings show that this adopted PSS strategies enable the two companies to operate their customer's systems and to price their offerings according to the established performance. The strategies adopted by the companies provide a more rigorous knowledge about the products and services, attention to promoting the buyers' support over the life cycle and promote the relationships with buyers. (C) 2016 The Authors. Published by Elsevier B.V.

Abstract
Technology has taken its toll on human life and is present everywhere. Within the context of smart cities projects, there is a need to see how social relationship can be translated to objects and a new paradigm - the Social Internet of Things tries to address this transition. This research aims to develop a new approach for the product service systems design in the context of the social internet of things, with a case study of the development of a new smart social bike service. The research uses the design thinking approach to integrate concept of product service system into the multi-level service design. New service concepts are proposed and an architecture is designed for the operationalization of the service based on the Social Internet of Things paradigm. This research aims to show how service design methods can be applied in the context of product service systems and social internet of things.

Abstract
Purpose - The purpose of this paper is to create a movement within the service research community that aspires to help the billions of impoverished people across the world achieve better service from each other, from their communities, from corporations, from their governments, and from nongovernmental organizations. The authors believe every human being is worthy of being served properly. To achieve this purpose, understanding and learning from this huge low-income segment of society known as the base of the pyramid (BoP) is essential. There are myths about the BoP that need to be dispelled and there is a fundamental lack of service research on this important problem. Design/methodology/approach - The existence of an extensive BoP literature combined with service research priorities has called attention to drafting research agendas. Human service systems are explored historically and systems theory provides a perspective for understanding and reducing poverty. Transformative service research, service design research, and community action research are presented to illustrate three research approaches that can contribute to understanding and then better serving the needs of the neglected billions of humanity. Findings - First, the authors present a practical and meaningful call to action by making the case for the service research community to contribute to poverty alleviation with the creation of fresh ideas and research agendas. Second, the authors describe the ample opportunity for conducting service research in and with the BoP and thereby expanding service knowledge about the BoP. Third, the authors suggest a number of approaches for service researchers to join this new movement and help improve the well-being of billions of impoverished people. Social implications - Most existing service research comes from highly developed Anglo-Saxon countries and concerns the service problems of customers in affluent societies. Therefore, there is a fundamental lack of service research at the BoP. The social implications are truly global. Poverty is a global service system problem that can be reduced. Effective poverty alleviation solutions in one part of the world can be adapted to other parts of the world. Originality/value - This paper is a new and very original call to action to the service research community. First, with the exception of a few previous manuscripts calling for research on the BoP, this is the first time a collaborative effort has been made to start systematically changing this knowledge gap. Second, the service research community has never worked on a project of this magnitude. The authors hope to offer a role model to other academic communities as to how to marshal their resources to have a collective, positive impact on the well-being of the world's impoverished.

Abstract