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This article fills a gap in the literature by exploring e-shoppers' views on the ability of verbal and visual cues to represent scents of unknown perfumes. In-depth face-to-face interviews were conducted with 27 consumers from Brazil, Iran, and Portugal. Results demonstrate that visual cues could complement verbal descriptions in conveying the type of scent of perfumes. In addition, this study identified a set of associations between several colors and types of scents. Overall, this article argues that consistent combinations of perfume components' symbolic and sensory verbal descriptions, colors, and images should be developed to effectively convey the scent of an unknown perfume, which can attract more e-shoppers and eventually boost online sales. Cross-cultural comparisons are also highlighted. The present study advances the knowledge of how perfume companies and e-tailors can take the advantage of implementing sensory cues to facilitate the online purchase of a typical experience product. Copyright © 2023 (Barbosa, Oliveira, Chkoniya, Mahdavi).

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The main objectives of this chapter are to provide an overview of chatbot personality dimensions and to analyze the expected impacts on user behavior. To accomplish these objectives, the chapter provides a detailed review of the main contributions in the literature regarding this topic. It highlights the chatbot personality characteristics that are expected to foster user satisfaction, trust, loyalty, and engagement. This information is useful for both practitioners and researchers, particularly related to customer service, as it provides clear guidance on what characteristics to incorporate in chatbots and on what factors need to be further studied in the future.

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The complexity of automotive supply chain management presents significant challenges, demanding rigorous coordination of tasks to ensure efficiency in its operations. This chapter examines the potential benefits of adopting blockchain technology in supply chain management. The study employs a case study methodology, focusing on a prominent European automotive company that, compared to its major competitors, appears hesitant to integrate blockchain into its supply chain management practices. The analysis relies on secondary data and utilizes a range of strategic analysis tools to gain deeper insights into the advantages that blockchain technology could offer in supply chain management. Based on the findings, this chapter offers 12 strategic recommendations pertaining to blockchain technology, which can aid the company in addressing various management issues by enhancing security, efficiency, and technological advancements. © 2024, IGI Global. All rights reserved.