Abstract
CloudAnchor is a multi-agent brokerage platform for the negotiation of Infrastructure as a Service cloud resources between Small and Medium Sized Enterprises, acting either as providers or consumers. This project entails the research, design, and implementation of a smart contract solution to permanently record and manage contractual and behavioural stakeholder data on a blockchain network. Smart contracts enable safe contract code execution, increasing trust between parties and ensuring the integrity and traceability of the chained contents. The defined smart contracts represent the inter-business trustworthiness and Service Level Agreements established within the platform. CloudAnchor interacts with the blockchain network through a dedicated Application Programming Interface, which coordinates and optimises the submission of transactions. The performed tests indicate the success of this integration: (i) the number and value of negotiated resources remain identical; and (ii) the run-time increases due to the inherent latency of the blockchain operation. Nonetheless, the introduced latency does not affect the brokerage performance, proving to be an appropriate solution for reliable partner selection and contractual enforcement between untrusted parties. This novel approach stores all brokerage strategic knowledge in a distributed, decentralised, and immutable database. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Abstract
The indicators of student success at higher education institutions are continuously analysed to increase the students' enrolment in multiple scientific areas. Every semester, the students respond to a pedagogical survey that aims to collect the student opinion of curricular units in terms of content and teaching methodologies. Using this information, we intend to anticipate the success in higher-level courses and prevent dropouts. Specifically, this paper contributes with an interpretable student classification method. The proposed solution relies on (i) a pedagogical survey to collect student's opinions; (ii) a statistical data analysis to validate the reliability of the survey; and (iii) machine learning algorithms to classify the success of a student. In addition, the proposed method includes an explainable mechanism to interpret the classifications and their main factors. This transparent pipeline was designed to have implications in both digital and sustainable education, impacting the three pillars of sustainability, i.e.,economic, social, and environmental, where transparency is a cornerstone. The work was assessed with a dataset from a Portuguese higher-level institution, contemplating multiple courses from different departments. The most promising results were achieved with Random Forest presenting 98% in accuracy and F-measure.

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Abstract
Classifying papers according to the fields of knowledge is critical to clearly understand the dynamics of scientific (sub)fields, their leading questions, and trends. Most studies rely on journal categories defined by popular databases such as WoS or Scopus, but some experts find that those categories may not correctly map the existing subfields nor identify the subfield of a specific article. This study addresses the classification problem using data from each paper (Abstract, Title, Keywords, and the KeyWords Plus) and the help of experts to identify the existing subfields and journals exclusive of each subfield. These exclusive journals are critical to obtain, through a pattern detection procedure that uses machine learning techniques (from software NVivo), a list of the frequent terms that are specific to each subfield. With that list of terms and with the help of optimization procedures, we can identify to which subfield each paper most likely belongs. This study can contribute to support scientific policy-makers, funding, and research institutions-via more accurate academic performance evaluations-, to support editors in their tasks to redefine the scopes of journals, and to support popular databases in their processes of refining categories.

Abstract
Chatbots are website artificial intelligence-based and automated customer support tools to improve the customer experience, to reduce costs, and to improve service quality. This study aims to understand and analyze the user-technology interaction and technology-engagement success measures to assess online customer engagement with chatbots and the impact on repurchase intention, within e-commerce websites. The sample data consists of 227 online consumer responses collected through an electronic survey. Only 165 respondents, which have used a chatbot to assist the online purchase process, are included in the effective sample. This research contributes to the digital marketing literature by complementing existing research exploring human-technology interactions, assessing how consumers interact with chatbot technology and how it affects customer engagement and behavioral outcomes within e-retail contexts. The study findings provide several challenges for managers. Finally, it discusses emerging trends in the digital marketing field, offering insights for future research avenues. © 2023, IGI Global. All rights reserved.