Abstract
This paper aims to present, define and structure the car rental fleet management problem, which includes operational fleet management issues and problems traditionally studied under the revenue management framework. The car rental business has challenging and distinctive characteristics, which are mainly related with fleet and decision-making flexibility, and that render this problem relevant for academic research and practical applications. Three main contributions are presented: an in-depth literature review and discussion on car rental fleet and revenue management issues, a novel integrating conceptual framework for this problem, and the identification of research directions for the future development of the field.

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Abstract
This paper develops a decision support tool that can help fishery authorities to forecast bivalve landings for the dredge fleet accounting for several contextual conditions. These include weather conditions, phytotoxins episodes, stock-biomass indicators per species and tourism levels. Vessel characteristics and fishing effort are also taken into account for the estimation of landings. The relationship between these factors and monthly quantities landed per vessel is explored using multiple linear regression models and data mining techniques (random forests, support vector machines and neural networks). The models are specified for different regions in the Portugal mainland (Northwest, Southwest and South) using six years of data 2010-2015). Results showed that the impact of the contextual factors varies between regions and also depends on the vessels target species. The data mining techniques, namely the random forests, proved to be a robust decision support tool in this context, outperforming the predictive performance of the most popular technique used in this context, i.e. linear regression.

Abstract
In a high-volume production environment it is particularly important to ensure that key process variables and parameters are within the specification limits. Often, adjustments and changes to the process are required to ensure all applicable quality requirements. In most cases, problems are not caused by an isolated factor. In fact, they are the result of interactions between several factors, including quality ingredients, parameter settings and other processing conditions. In the biscuit manufacturing industry, the thickness and weight of the biscuit are two of the most important product's quality characteristics. Regardless of the product purchased by the customer, the declared weight is considered a specification, so any deviation of these characteristics from their nominal values leads to a change in the weight of the packages. In this paper, we explore a six-sigma approach in the improvement of an industrial biscuit production.

Abstract
Public transport networks were, in the past, mainly designed to maximize the efficiency of commuting trips. However, with such perspective there are considerable risks to marginalize some specific population groups (e.g. disabled, elderly, children, pregnant, people in poverty). For enhancing social inclusion and improving the accessibility of more vulnerable citizens, such networks are often redesigned and adjusted. Nevertheless, even with such adjustments, it is sometimes difficult to provide efficient services that fully address the real needs and capabilities of travelers, partially because of the failure in following the fast technological and demanding changes of modern societies. Taking in mind these challenges, we have developed a conceptual model to support knowledge sharing and decision-making in urban mobility, and to improve the way travel information is addressed. The multi-user integrated platform proposed in this work is supported by the idea that information from different channels must be centralized, organized, managed and properly distributed. This idea is grounded in two main principles: (i) past and real-time information from a wide range of sources is combined for knowledge extraction, and such knowledge is going to be used not only to allow travelers to better plan their trips, but also to help transport providers to develop services adapted to the needs and preferences of their customers; and (ii) information is provided in a personalized way taking into account socio-economical differences between groups of travelers. (C) 2017 The Authors. Published by Elsevier B.V.

Abstract
Purpose - Hospital centres (HCs) are the result of a horizontal integration of two or more hospital units. The benefits of this integration have been presented in the literature. The purpose of this paper is to define the hospital performance dimensions most valued by HC internal stakeholders, and to evaluate if the importance given to each dimension is different when comparing professional groups. Design/methodology/approach - An in-depth HC case study using a quantitative survey based on the Parsons' social system action theory to achieve this goal was conducted which embraces the four major models of organizational performance. In the final version of the survey, 37 items were retained for analysis. An exploratory factor analysis was conducted for a final sample of 365 participants, through principal component analysis, with oblique rotation and the Kaiser criterion. Findings - Four factors were retained: "Human resources development and Internal Processes", "Attractiveness/Openness", "Public service mission" and "Interpersonal relationships". The means factor scores only reveal statistical differences between the attractiveness/openness factor and the remaining three factors. A shared view was found in this study among the three groups of internal stakeholders: physicians, caregivers and administrative staff. Originality/value - The results of this study suggest that the HC performance concept should be expanded and performance measurement frameworks with a greater scope should be used. Interpersonal relationships, the human resources development and the public service are considered important dimensions for the performance measurement of the HC. Additionally, a consensual view regarding the most valued performance dimension could contribute to a beneficial and healthy working environment and improvements in HC performance.