Abstract

Abstract
In this paper, we present an integer linear programming model for the vehicle routing problem that considers real-world three-dimensional (3D) loading constraints. In this problem, a set of customers make requests of goods that are wrapped up in boxes, and the objective is to find minimum cost delivery routes for a set of identical vehicles that, departing from a depot, visit all customers only once and return to the depot. Apart from the usual 3D container loading constraints that ensure the boxes are packed completely inside the vehicles and the boxes do not overlap each other in each vehicle, the problem also takes into account constraints related to the vertical stability of the cargo, multidrop situations, and load-bearing strength of the boxes (including fragility). Computational tests with the proposed model were performed using an optimization solver embedded into a modeling language. The results validate the model and show that it is only able to handle problems of a moderate size. However, this model will be useful to motivate other researchers to explore approximate solution approaches to solve this problem, such as decomposition methods, relaxation methods, heuristics, among others, as well as to treat other variants of the problem, such as when time windows or a heterogeneous fleet are present, among others.

Abstract
The promotion of quality of life is becoming ever more important in a scenario of regional, national and even international competition among cities, triggered by globalization. Public sites, and green spaces in particular, which are available in varying extent in all urban areas, can bring important benefits to urban vitality and, as a consequence, to quality of life. However, cities are intricate entities and measuring their success in converting the potential for public green space usage into increased quality of life is a difficult task. In order to contribute to the objective of assessing the potential for public green space use, and its consequences on urban vitality, we applied the Data Envelopment Analysis technique to assess a total of 174 European cities. The results detect the best performing cities, and for the cities considered inefficient, a set of benchmarks is identified, whose best practices can be copied to support efforts of performance improvement.

Abstract
The use of optimization techniques is well established in forest short-term planning and decision-making. Yet, existing techniques may pose some limitations for tackling with stochastic factors impacting in the execution of forest operations, such as delays, equipment breakdowns and other unexpected events. This paper explores the potential of using optimization techniques in combination with discrete-event simulation (DES) models for planning harvesting and logistics operations acknowledging uncertainty. DES models may be useful for assessing the performance and identifying bottlenecks associated with the execution of the deterministic plans retrieved with optimization techniques, when such stochastic events occur. This paper further presents an approach for the combination of a heuristic and a DES model developed in SIMIO. This approach was used to solve the raw material reception problem (RMRP) at a Portuguese pulp mill. This paper concludes with the analysis of the performance of deterministic schedules for the wood trucks considering uncertainty in their arrival at the mill. © 2013 © 2013 Taylor & Francis.

Abstract
Joint production and distribution planning at the operational level has received a great deal of attention from researchers. In most industries these processes are decoupled by means of final goods inventory that allow for a separated planning of these tasks. However, for example, in the catering industry, an integrated planning framework tends to be more favorable due to the perishable nature of the products that forces a make-to-order production strategy. So far this planning problem has only been addressed by allowing the batching of orders. The main contribution of this paper is to extend this approach and prove the importance of lot sizing for make-to-order systems when perishability is explicitly considered. The value of considering lot sizing versus batching is further investigated per type of production scenario. Overall, results indicate that lot sizing is able to deliver better solutions than batching. On average, for the improved instances, the cost savings ascend to 6.5% when using lot sizing. The added flexibility of lot sizing allows for a reduction on production setup costs and both fixed and variable distribution costs. The savings derived from lot sizing are enhanced by customer oriented time windows and production systems with non-triangular setups.

Abstract
The profit resulting from customer relationship is essential to ensure companies viability, so an improvement in customer retention is crucial for competitiveness. As such, companies have recognized the importance of customer centered strategies and consequently customer relationship management (CRM) is often at the core of their strategic plans. In this context, a priori knowledge about the risk of a given customer to mitigate or even end the relationship with the provider is valuable information that allows companies to take preventive measures to avoid defection. This paper proposes a model to predict partial defection, using two classification techniques: Logistic regression and Multivariate Adaptive Regression Splines (MARS). The main objective is to compare the performance of MARS with Logistic regression in modeling customer attrition. This paper considers the general form of Logistic regression and Logistic regression combined with a wrapper feature selection approach, such as stepwise approach. The empirical results showed that MARS performs better than Logistic regression when variable selection procedures are not used. However, MARS loses its superiority when Logistic regression is conducted with stepwise feature selection.