Abstract
We aim to analyze the current problems and the main difficulties encountered by information systems and information technologies managers, featuring different actors and how they relate. This work introduces a design pattern, a fact table, for management and decision support, named CRUDI Table. The CRUDI Table is an abstraction idealized from the CRUD Matrix concept extended by an extra dimension: the importance dimension.

Abstract
On this paper we proceed to the analysis of the means of obtaining customer feedback through the Internet. Keeping demanding customers as well as attract new ones, has always been a major concern for the majority of the companies. Knowing what customers think is an important part of developing products and services, and differentiating factor against the competition. Obtaining customer feedback through the Internet can be considered more cost efficient and accessible, when compared to more traditional means. This work results from a study that identified the means of obtaining customer feedback, on the websites of the Portuguese companies with the biggest business volume.

Abstract
The outermost regions, characterized by their remoteness, insularity, small size, difficult topography and climate, and economic dependence on certain sectors, are increasingly looking to invest in new technologies. The application of e-marketing, which arose as a variant of conventional marketing, has demonstrated over recent years more and more it's potential. With new developments in technology, the companies' promotion possibilities have increased, so as their e-marketing actions. The e-marketing new techniques supported in the Internet allowed to improve customer relations, distribution, promotion of products and services and increase firms income. The wide possibilities of e-marketing, associated with their low cost and ease of implementation, are key factors in this choice. Through this study it was possible.

Abstract
The explosive growth of the Internet has revolutionized the way of conducting business in several areas, acting nowadays as an important channel of communication and for the trading of goods and services. Therefore, electronic commerce (EC), defined as the execution of transactions of goods and services which rely on computers mediated by informatics networks, assumes particular importance due to the benefits that it may imply for companies. In this chapter we focus on a particular type of electronic commerce: business to business (B2B). B2B describes electronic commerce associated to operations of buying and selling products and services through the Internet or through the use of private networks shared between business partners, thus replacing the physical process around commercial transactions. This type of EC facilitates conducting electronic transactions between companies. There are several B2B solutions that enable companies to make transactions from buying and selling goods and services, to participating in auctions. The analysis of such solutions enabled us to verify that there are big differences in the amount of the supported functionalities, and significant opportunities for development, with the aim of helping companies to evaluate their electronic commerce solutions and to conceive new and more complete systems. In this chapter, a new model of functionalities for the development of B2B EC solutions is presented. © 2011, IGI Global.

Abstract
The e-marketing, which arose as a variant of conventional marketing, demonstrates more and more his growing potential. Through the Internet and using new technologies, we can communicate with a growing number of potential customers around the world and create value in the company. With e-marketing, new internet based business techniques appeared, which have improved the business relationship with the customer, promotion and distribution of products and services and increase business income. The variety of existing e-marketing techniques allows companies a vast opportunity of choices depending on their needs. The research project presented in this article was aimed at conducting a survey to know which e-marketing techniques were most used by companies from the Autonomous Region of Madeira, and the results that arise from its use. © 2011 AISTI.

Abstract
Human pressure is pushing many of our natural resources to their limits in various regions of the world. Optimize their use is an urgent need. The management of agro-industry has been aware of that need, seeking to improve the productivity and reduce waste throughout the production process, as well by increasing the distribution efficiency of their products. Information and Communication Technologies (ICT) can support the control/management of the process inputs and outputs in various activities. This article attempts to describe a complete mushroom production chain. The information system developed by the agro-industry company studied allows to acquire, in real-time, the information about what is being produced (quantity and type of mushroom), which products are to be delivered to the different clients and which should be the planning for the next few days. © 2011 AISTI.