Abstract
This work delves into the crucial role of service quality in the water supply and sanitation sectur. Despite extensive research and implementation of quality management practices in this sector, a universally accepted definition of quality is still lacking, resulting in varikoza service quality assesunent procedures that are difficult to compam. To address this issue, the World Bank launched the Thility of the Future' (UoF) programme, aiming guide water service providers in their efforts to become future-focused utilities that offer reliable, safe, Inclusive, transparent, and resposesive services through best-fit practices. Building upon the Damework provided by the lof programme, this study proposes the Water Utility Service Quallity Index (WUSOI) composite Indicator that reflects the quality of service provided by water supply and sanitation utilities from a customer perspective. Based on Data Envelopment Analysis, the Benelli-of-the-Douht appenach is employed to assign weights for aggregating the indicators representing the diverse performance dimensions. The study operationalines the WUSOI to assess the quality of Purtuguese wholesale water and wastewater companies using data enflected by the national regulator of water and waste services. A Multiple Criteria Decision Analysis technique, the Deck of Cands method, is used to specify an indicator of transparency from the information made available by the regulated utilities. The results show the effectiveness of this tool for evaluating and measuring service quality at the company level. Additionally, the findings highlight areas for Improvement in the utilities' performance. By enabling companies and regulators to identify areas for improvement, the WUSOI can support the delivery of high-quality services to customers.

Abstract
Nowadays, health systems comprise a series of resources structured to provide healthcare services to meet our health needs. However, premature deaths still occur. To quantify and understand personal healthcare conditions affecting such amenable mortality, the Healthcare Access and Quality Index (HAQI) was put forward, evaluating 195 countries and territories since 1990. Nevertheless, the literature acknowledges a series of limitations of this framework, such as the drawbacks of using principal component analysis to aggregate individual indicators, the absence of control for financing and environmental conditions, and the presence of a substantial degree of data uncertainty. Accordingly, we propose a methodological alternative to the computation of the HAQI using a novel fuzzy Data Envelopment Analysis model to handle the aforementioned shortcomings. We also propose its extension towards the quantification of efficiency (E-HAQI) - in the sense of value for money - by incorporating financial aspects as modelling inputs. This way, we contribute with innovative modelling approaches that can also deal with the high degree of data uncertainty. Furthermore, in a second -stage analysis, the impact of key exogenous factors on healthcare access and quality is assessed via non -parametric hypothesis testing. Our results show positive and significant correlations of both the revisited HAQI and E-HAQI with the original HAQI 2016 dataset. They also reveal a better use of resources by European and Oceanian countries and territories than by Sub-Saharan African ones. Concerning contextual determinants, socio-demographic development, human development, and the type of health system were found to be statistically significant drivers of healthcare access and quality efficiency.

Abstract
Subgroup discovery (SD) aims at finding significant subgroups of a given population of individuals characterized by statistically unusual properties of interest. SD on event logs provides insight into particular behaviors of processes, which may be a valuable complement to the traditional process analysis techniques, especially for low -structured processes. This paper proposes a scalable and efficient method to search significant SD rules on frequent sequences of events, exploiting their multidimensional nature. With this method, it is intended to identify significant subsequences of events where the distribution of values of some target aspect is significantly different than the same distribution for the entire event log. A publicly available real -life event log of a Dutch hospital is used as a running example to demonstrate the applicability of our method. The proposed approach was applied on a real -life case study based on the public transport of a medium size European city (Porto, Portugal), for which the event data consists of 133 million smartcard travel validations from buses, trams and trains. The results include a characterization of mobility flows over multiple aspects, as well as the identification of unexpected behaviors in the flow of commuters (public transport). The generated knowledge provided a useful insight into the behavior of travelers, which can be applied at operational, tactical and strategic business levels, enhancing the current view of the transport services to transport authorities and operators.

Abstract
Lot-sizing and scheduling in a job shop environment is a fundamental problem that appears in many industrial settings. The problem is very complex, and solutions are often needed fast. Although many solution methods have been proposed, with increasingly better results, their computational times are not suitable for decision-makers who want solutions instantly. Therefore, we propose a novel greedy heuristic to efficiently generate production plans and schedules of good quality. The main innovation of our approach represents the incorporation of a simulation-based technique, which directly generates schedules while simultaneously determining lot sizes. By utilising priority rules, this unique feature enables us to address the complexity of job shop scheduling environments and ensures the feasibility of the resulting schedules. Using a selection of well-known rules from the literature, experiments on a variety of shop configurations and complexities showed that the proposed heuristic is able to obtain solutions with an average gap to Cplex of 4.12%. To further improve the proposed heuristic, a cooperative coevolutionary genetic programming-based hyper-heuristic has been developed. The average gap to Cplex was reduced up to 1.92%. These solutions are generated in a small fraction of a second, regardless of the size of the instance.

Abstract
Setting labor standards is an important topic to operational and strategic planning which requires the time studies establishment. This paper applies the statistical method for the definition of a sample size in order to define a reliable cycle time for a real industrial process. For the case study it is considered a welding process performed by a single operator that does the load and unload of components in 4 different welding machines. In order to perform the time studies, it is necessary to collect continuously data in the production line by measuring the time taken for the operator to perform the task. In order to facilitate the measurements, the task is divided into small elements with visible start and end points, called Measurement Points, in which the measurement process is applied. Afterwards, the statistical method enables to determine the sample size of observations to calculate the reliable cycle time. For the welding process presented, it is stated that the sample size defined through the statistical method is 20. Thus, these time observations of the task are continuously collected in order to obtain a reliable cycle time for this welding process. This time study can be implemented in similar way in other industrial processes. © 2024, The Author(s), under exclusive license to Springer Nature Switzerland AG.

Abstract
Since digital media has become increasingly popular, video processing has expanded in recent years. Video processing systems require high levels of processing, which is one of the challenges in this field. Various approaches, such as hardware upgrades, algorithmic optimizations, and removing unnecessary information, have been suggested to solve this problem. This study proposes a video saliency map based method that identifies the critical parts of the video and improves the system's overall performance. Using an image registration algorithm, the proposed method first removes the camera's motion. Subsequently, each video frame's color, edge, and gradient information are used to obtain a spatial saliency map. Combining spatial saliency with motion information derived from optical flow and color-based segmentation can produce a saliency map containing both motion and spatial data. A nonlinear function is suggested to properly combine the temporal and spatial saliency maps, which was optimized using a multi-objective genetic algorithm. The proposed saliency map method was added as a preprocessing step in several Human Action Recognition (HAR) systems based on deep learning, and its performance was evaluated. Furthermore, the proposed method was compared with similar methods based on saliency maps, and the superiority of the proposed method was confirmed. The results show that the proposed method can improve HAR efficiency by up to 6.5% relative to HAR methods with no preprocessing step and 3.9% compared to the HAR method containing a temporal saliency map.