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I am a student of the Doctoral Program in Engineering and Industrial Management at the University of Porto and my thesis is related to the topic mentioned above. In parallel,  I currently work in the Project UPGRID of Horizon 2020 (H2020) Program sponsored by European Commission at INESC TEC. The project aims to "develop and validate solutions to enable the implementation of advanced features on current energy services, in order to build an intelligent system, truly integrated. "( I have been at INESC TEC since 2015

My activities focus on the studies related to final consumer of energy and his customer engagement with Smart Grids from the perspective of Service Research. The study aims to generate relevant knowledge for the market and academia, that face major challenges related to behavioral changes required for the success of Smart Grids implementation, based on interaction and value co-creation. 

My background is Telecommunication Engineering. I have an MBA (Master Business Administration) degree in project management and I have a Masters degree (MSc.) in Services Engineering and Management.



  • Name

    Luisa Souza Gonçalves
  • Cluster

    Power and Energy
  • Role

    Research Assistant
  • Since

    27th July 2015